To get you through the application process as quickly as possible, let us know if you are already a member.
SECU Member Relief Center
We’ve got your back, no matter what lies ahead
SECU is here to support members, business owners, and neighbors throughout Maryland as you navigate on your financial journey through life. We are with you every step of the way with financial programs and relief initiatives to get you through any situation.
What we offer
Everyone hits hard times. We’re here to help you through them. Whether you’ve been affected by a layoff, a shutdown, or other financial hardship, here’s what we can do to get you back on track.
Hardship requests
For hardship requests, please contact our loss mitigation team at 855-308-1236. They can review relief criteria and offers with you. This includes real estate loans (mortgages, home equity, etc.) and non-real estate assistance.
Resources to navigate an uncertain job market
With the current uncertainty around federal or federally connected jobs, you, a friend, or family member may be worried about layoffs. We’ve compiled information into two guides on how to prepare for a potential layoff and what to do if the unthinkable happens.
You can also find additional information, help, and support through these Maryland state agencies and programs.
- Maryland Division of Unemployment Insurance
- Unemployment insurance FAQs
- Maryland Health Connection
- Maryland Public Servants Resource Website
- Live Work Maryland Job Search
- Maryland Unified Benefits Screener
- Maryland Department of Labor Federal Employees and Contractor Website
- Resources for federal workers interested in becoming public school teachers
How to contact SECU
Contact us by phone
Our call center is committed to serving you any way we can. You can reach us by phone at 800-879-7328.
Call center hours are Monday through Friday, 8 a.m. to 7 p.m., and Saturday 9 a.m. – 1 p.m.
Schedule a virtual appointment
Schedule a time to interact with a member advisor when it works for you, on your computer or mobile device.
Virtual appointment hours
Monday – Thursday: 9am – 8pm
Friday: 9am – 5pm
Saturday: 9am – 2pm
Sunday: Closed
Meet us in person
Feel like talking face-to-face? Set up an appointment to talk to a member advisor at your local financial center.