SECU Member Relief Center

We’ve got your back, no matter what lies ahead

SECU is here to support members, business owners, and neighbors throughout Maryland as you navigate on your financial journey through life. We are with you every step of the way with financial programs and relief initiatives to get you through any situation. 

What we offer

Everyone hits hard times. We’re here to help you through them. Whether you’ve been affected by a layoff, a shutdown, or other financial hardship, here’s what we can do to get you back on track.

Hardship requests

For hardship requests, please contact our loss mitigation team at 855-308-1236. They can review relief criteria and offers with you. This includes real estate loans (mortgages, home equity, etc.) and non-real estate assistance.

Resources to navigate an uncertain job market

With the current uncertainty around federal or federally connected jobs, you, a friend, or family member may be worried about layoffs. We’ve compiled information into two guides on how to prepare for a potential layoff and what to do if the unthinkable happens.

You can also find additional information, help, and support through these Maryland state agencies and programs.

How to contact SECU

Contact us by phone

Our call center is committed to serving you any way we can. You can reach us by phone at 800-879-7328.

Call center hours are Monday through Friday, 8 a.m. to 7 p.m., and Saturday 9 a.m. – 1 p.m.

Schedule a virtual appointment

Schedule a time to interact with a member advisor when it works for you, on your computer or mobile device.

Virtual appointment hours

Monday – Thursday: 9am – 8pm 

Friday: 9am – 5pm  

Saturday: 9am – 2pm 

Sunday: Closed 

Meet us in person

Feel like talking face-to-face? Set up an appointment to talk to a member advisor at your local financial center.